Tesla Premium Connectivity Not Working (How To Fix)

Tesla has revolutionized transportation with its Tesla premium connectivity. All Tesla users use this feature to enjoy and stay connected with the world while moving around safely using its safety features. Using this feature has almost become a part of our daily drive.

Imagine one day it stops working out of the blue. You can’t use its features or some of it. Won’t it be frustrating?

So in this article, I am going to explain to you the causes and solutions for Tesla premium connectivity not working because we can feel your anxiety and worries. After all, we have also experienced the same problem.

Let’s get started…

What is Tesla’s premium connectivity?

Tesla permission connectivity is an optional subscription service offered by Tesla to enhance the features and connectivity of your Tesla.

You get a free month’s trial when you buy a new Tesla. After one month you need to subscribe to continue using the service. In this service, you can features like:

01. Internet connectivity

Premium connectivity enables your Tesla to stay connected to the internet all the time, allowing you to access version online features like streaming music, accessing maps with real-time traffic updates, and many more.

02. Software updates

The premium connectivity allows your Tesla to receive over-the-air software updates so that your Tesla can stay updated to the latest version of it. Allowing you to enjoy its latest features and improvements.

03. Live traffic visualization

The premium connectivity provides real-time traffic visualization within the Tesla navigation system. Due to this you can see current traffic conditions and can plan your root accordingly to save yourself from traffic jams.

04. Satellite view maps

In Tesla premium connectivity you can access satellite view maps which provides you with higher resolution images of locations and more detailed view of the surrounding which enhance your navigation experience with the car streaming

Premium connectivity of the Tesla enables streaming music and other media services directly from your Tesla infotainment system or your Tesla touch screen. You can enjoy many online services like Spotify and many more.

Why Is My Tesla premium connectivity not working?

The solutions for the Tesla premium connectivity not working are very easy. The reasons for this problem in your Tesla may be any of these, expired subscription, payment issues, network connectivity, software updates, System overload, glitches and bugs, regional restrictions, and hardware malfunctioning.

01. Expired subscription

When you purchase your new Tesla, the Tesla provides you access to premium connectivity for one month as a trial period of Premium connectivity. After one month your premium connectivity expires and all its features deactivate. Now you need to subscribe to the premium connectivity to keep enjoying its features.

To subscribe to premium connectivity follow these steps.

  • Ensure your Tesla is connected to a stable internet.
  • From the touchscreen, tap on the “App launcher”.
  • Under “Applications” or “Tesla accounts” you will find a “connectivity” option.
  • Tap on the “connectivity” option.
  • Tap on “premium connectivity”.
  • Choose the subscription plan you need.
  • Confirm the subscription.
  • Follow the on-screen instructions to add the payment method.
  • Confirm the subscription.

Tesla will process the payment and will activate the Premium connectivity service on your Tesla.

02. Payment issues

If you already have an active subscription but your Tesla Premium connectivity service has some issues, there may be some payment issues with your Tesla Premium connectivity. Either your payment details are not up to date or you don’t have enough funds in your account to purchase the premium connectivity.

Check the funds in your account and make sure you have enough balance to purchase it. Or update your payment details.

Follow these steps to update your payment details.

  • Open the app launcher.
  • Locate and tap on the account option. It may be under “application” or “Tesla accounts”
  • Tap on the options “payment” or “billing”.
  • Look for an option “update” or “edit” and tap on it
  • Follow the on-screen instructions to update the payment method.
  • Now save it.
  • Follow the on-screen instructions to complete the verification of your payment methods.
  • After that, you will receive a confirmation message on the screen.

03. Network connectivity

Tesla premium connectivity requires a stable internet connection to function properly. If there is an issue with the network connectivity due to weak signals or no network coverage in your area Tesla premium connectivity may not work properly.

Ensure that your Tesla is connected to a stable internet connection. If it is connected to a stable internet connection and still not working try to reconnect it with that Wi-Fi network.

04. Software update

Outdated software can also be a cause of problems. Because the latest software may have improvements and bug fixes that can cause premium connectivity problems.

Make sure that your Tesla has the latest software installed. If you haven’t the latest update follow these steps to update it.

  • Ensure that your Tesla vehicle is connected to a stable network.
  • Tap on the “Controls” icon on the screen.
  • Select “Software” from the menu.
  • Look for the “Software Update” button to check for available updates.
  • Click on “Install Now“.

05. System overload

Premium connectivity problems can also be caused by an overloaded system. This happens when more apps are running in your Tesla than it can handle.

Remove the apps that are not necessary because overloading can system cause it to slow down and not work properly.

06. Regional restriction

Some of the premium connectivity features may be limited or unavailable in certain regions or countries due to licensing or regulatory restrictions.

Check if these features are available in your area. You can visit the Tesla official site to get accurate information about the availability of premium connectivity in your area.

07. Hardware malfunction

In rare cases, hardware issues can also cause this issue. Hardware issues like an outdated modem or a faulty antenna. Due to these your Tesla may not be able to receive proper signals which can cause premium connectivity malfunctions.

You need to update the Tesla modem. Because an outdated modem will not be able to connect to the LTE network. If you suspect that the antenna is faulty, you need to fix it or replace it with a new one.

08. Performing a reset

You can also fix this problem by performing a soft or hard reset. A soft reset will remove the bugs and glitches but will not cause any changes in your Tesla settings or will not remove any data or information.

Follow these steps to perform a soft reset; 

  • Ensure that you are seated in the driver’s seat and the vehicle is parked.
  • Press and hold the two scroll wheels buttons.
  • Hold the buttons until the touchscreen turns off and the Tesla logo appears.
  • Now release the buttons and wait for the touch screen to reboot.

The hard reset will remove all the data and information that you have provided to your Tesla about you. It will also change all the settings to default. So you must try this solution after trying all the others.

Follow these steps to perform a hard reset;

  • Ensure that your Tesla is parked, and the vehicle is turned off.
  • Open the front trunk and locate the 12V battery.
  • Disconnect the Negative Terminal from the battery.
  • Leave the negative terminal disconnected for at least 5 to 10 minutes.
  • Reconnect the Negative Terminal and Turn on your Tesla.

09. Connect customer support

We have tried and discussed all the problems that can cause the issue. Try connecting the Tesla customer service if the problem persists. They will diagnose the problem and will assist you to fix this problem.

Final thoughts

So far we have discussed all the possible causes and solutions for the problem of Tesla premium connectivity not working. The problems and solutions are explained in this article. The solutions include:

  1. Subscribing the premium connectivity.
  2. Ensuring you have funds in your given account.
  3. Updating or changing the payment method.
  4. Ensure you have a stable internet connection.
  5. Update your Tesla software.
  6. Remove the unwanted apps.
  7. Ensure premium connectivity is available in your area.
  8. Update the modem to connect it to the LTE network.
  9. Fix or replace your antenna.
  10. Perform a soft reset.
  11. Perform a hard reset.
  12. Contact Tesla customer service.

We have discussed all these in detail and answered some questions that you might have in your mind.

If you have something to share with us about this topic feel free to contact us. We would love to hear from you.

Why is my Tesla not receiving software updates through Premium Connectivity?

The lack of software updates through Premium Connectivity could be due to network connectivity issues, subscription status, or potential restrictions in your region.

How can I check if my Tesla Premium Connectivity subscription is active?

You can check your Tesla Premium Connectivity subscription status by logging into your Tesla account on their official website.

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