Tesla Not Unlocking With Phone (12 Ways To Fix)

The phone key is one of the best features that Tesla provides. In this feature, your phone connects to the Tesla through blue tooth and unlocks the car when you get close to it, and locks the car as you move away from it.

Imagine you are in a hurry and you ran towards your Tesla and tried to open it through the handle but your Tesla hasn’t been unlocked by the phone. Won’t it be frustrating? Or on normal days, your car is not unlocked by your phone. It would be very annoying and concerning. We have gone through this. So we did a lot of research on the causes of this problem and their solutions.

So in this article, we are going to explain the causes and solutions of Tesla not unlocking the phone.

How to Pair Phone With Tesla To Use It As A Phone Key

If you just got your Brand New Tesla. You would probably be wondering how I can use my phone to unlock the car. Don’t worry, we got you. You can easily make your phone a phone key by following these steps,

  • First, you need to download the Tesla app
  • Open the store on your phone.
  • Search for Tesla
  • And download and install the official Tesla app.
  • Open the app and create your account by following the on-screen instructions.
  • Tap on + or Add a vehicle.
  • Add your vehicle by following the on-screen instructions.
  • Once added, go to vehicle settings.
  • Go to security or the keyless driving section
  • Look for an option to enable the key phone key feature.
  • Follow the on-screen instructions to pair your phone with your Tesla.
  • After the pairing process, the app will verify and confirm that your phone has been set up as a phone key.

Now you can use your phone to unlock your car and operate your car.

How to fix Tesla not unlocking with the phone

The solutions to the problem of Tesla not unlocking the phone are very easy. The solutions that can fix your problem could be the ones you never thought of. The solutions are Ensure that the Bluetooth is connected, ensure that the Tesla app is running in the background, ensure that the phone is not in your back pocket, reconnect the Bluetooth, update the Tesla software, soft reset the Tesla, restart the phone, log out and log back in the app, update the Tesla app, clear cache storage, reinstall the app and Connect customer support.

01. Ensure that the Bluetooth is connected

Sometimes when our phone has connected with some other devices like with Android watch or iPod or headphones etc. the app Bluetooth fails to connect with the Tesla and does not unlock the car as you reach it. Or you have just turned off your Bluetooth due to the slip of touch or someone else using your phone has turned it off.


Check your Bluetooth and ensure that it is on. If your Bluetooth is connected to many devices, disconnect it from them and connect it to the Tesla.

02. Ensure that the Tesla app is running in the background

One of the common locking problems with the phone is that the Tesla app is not running in the background. The Tesla app is supposed to be always running in the background of your phone.

When you walk up to your Tesla, the proximity of you being close to your Tesla is picked up on the Bluetooth signal and knows that you are there and unlocks the car.

Sometimes when you drop your phone we forget and close all the apps running in the background. If this happens you won’t be able to connect to your Tesla no matter how hard you try.


Make sure that the app is running in the background of your phone to connect it to your Tesla and unlock it when you go close to it.

03. Ensure that the phone is not in your back pocket

Your phone in your back pocket is also the reason and I bet you won’t have ever noticed it. When your phone is in your back pocket and you walk to your Tesla, the Bluetooth signals of your phone would not be able to pass through your body and connect to Tesla.


You need to pull out your phone from your back pocket and the car would unlock for you. So always try to keep your phone on the front nothing should be opposing your phone.

04. Reconnect the Bluetooth

As we know that the phone connects with your phone through Bluetooth. Sometimes due to some glitches or bugs or some other reasons, the Bluetooth does not connect properly with the Tesla and causes this problem.


Reconnecting the Bluetooth can fix these glitches and can help you in unlocking the Tesla.

These are the steps to do so.

  • Go to the Bluetooth setting. Click on the “Tesla Bluetooth“.
  • Click on “Forget this network“.
  • Repeat the same process with all other networks and forget them if they are not necessary.
  • Now again pair Tesla Bluetooth with your smartphone and now it will be connected properly.

05. Update the Tesla software

Outdated software can also cause problems like this. When the software update is available, it needs to be updated to work properly fine.


Update your Tesla software to fix the problem and follow the steps mentioned below.

Follow this time to update your Tesla.

  • Show that your Tesla is connected to a stable Wi-Fi network.
  • Tap on the “controls” icon and scroll down and select “software“.
  • Tap on “software update” to check for available updates.
  • Tap on “Install now” or “Download and install“.
  • Follow the on-screen instructions to proceed with the installation.
  • After the update is installed your Tesla will automatically reboot.

Follow this app to perform the reset of Tesla.

06. Soft resetting the Tesla

The Tesla get glitches and error which can cause locking and unlocking problems due to some new updates or connection of any third-party app device with it.


Performing a Soft can remove the glitches and errors which are the reasons for the problem.

Follow these steps to soft reset your car.

  • Ensure that you are car is parked and turned off.
  • Engage the parking brake.
  • Press and hold the buttons located on the left and right sides of the steering.
  • Wait for the reset to complete. The Tesla logo will appear on the touchscreen when the reset will be completed.

07. Restart the phone

When the phone gets glitches and bugs, it can also cause Tesla not to unlock the phone.


Restarting the phone can remove the temporary glitch and can unlock your Tesla with the phone.

To restart the phone follow these steps.

  • Press and hold the power button for 5 seconds.
  • Now click on restart.
  • Again click on the restart and confirm it.
  • Your phone will turn off and on without any delay.

08. Log out and log back into the app

Due to the glitches in the phone, the app also gets temporary glitches which can only be fixed until you log out from the app and log in again.


Logging out and logging back in is the solution to remove the temporary glitches to fix the problem. Wait for at least 30 seconds before you log in again.

09. Update the Tesla app

An outdated version of the app can also cause the problem of Tesla. Because maybe the new update has made some changes to the Bluetooth connectivity.


Update your Tesla app from your smartphone to fix the problem.

Follow these steps to update your app;

  • Open “google play store” or “app store”.
  • Search for “Tesla” or “Tesla mobile app”.
  • Now update the app.

10. Clear cache storage

Whenever a glitch or bug enters the app, it gets stored in the cache storage. Whenever the app runs, glitches and bugs also run with the app and cause the issues like these.


Clearing the cache storage of the app is the best solution to remove the bugs and glitches to fix the problem.

11. Reinstall the app

If the glitches and bugs are not removed by other methods, you need to reinstall the app to fix the problem caused due to glitches in the app.


Reinstalling the app is the best solution for the app to run properly.

To reinstall the app follow these steps.

  • Delete the app first.
  • Now open any store on your smartphone.
  • Search for the Tesla app.
  • Now download and install it.
  • Now log in again.

12. Connect customer support

We have tried and discussed all the problems that can cause the issue of Tesla not turning on with the phone. Try connecting with Tesla customer service. They will diagnose the problem and will assist you to fix this problem.

Final thoughts

So far we have discussed all the possible causes and solutions for the problem of Tesla not unlocking with the phone. The problems and solutions are explained in this article. The solutions include

  1. Ensure that the Bluetooth is connected
  2. Ensure that the Tesla app is running in the background
  3. Ensure that the phone is not in your back pocket
  4. Reconnect the Bluetooth
  5. Update the Tesla software
  6. Soft resetting the Tesla
  7. Restart the phone
  8. Log out and log back into the app
  9. Update the Tesla app
  10. Clear cache storage
  11. Reinstall the app
  12. Connect customer support

We have discussed all these in detail and answered some questions that you might have in your mind.

If you have something to share with us about this topic feel free to contact us. We would love to hear from you.

Can I unlock my Tesla with a phone even if I don’t have an internet connection?

Yes, you can unlock your Tesla using your phone even without an internet connection.

Can I unlock my Tesla remotely using the Tesla app?

Yes, you can remotely unlock your Tesla using the Tesla app as long as your phone has an internet connection and the vehicle is connected to the internet.

Why does my Tesla sometimes take longer to unlock with the phone key?

Factors such as Bluetooth connectivity strength, phone signal strength, and app performance can affect the speed at which your Tesla unlocks with the phone key.

Can I use multiple phones as keys for the same Tesla?

Yes, you can add multiple phones as keys for a Tesla.

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